Customer Feedback Program Manager

vor 22 Stunden


Zürich, Schweiz 2223 GG Switzerland GmbH (corporate) Vollzeit

We’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary: The Customer Feedback Program Manager owns the global customer feedback program within Group Commercial. The role ensures that customer feedback is captured reliably, interpreted effectively and translated into meaningful actions across regions and functions.It requires a high degree of independence and judgment: the manager oversees the full customer feedback cycle, maintaining cadence and data quality, interpreting insights and coordinating cross-functional improvement actions.As the central reference point for customer feedback governance, the role provides clear insight narratives for senior leadership, ensures alignment on priorities and drives consistency in how customer performance issues are surfaced and resolved. Main duties and responsibilities: Own the global customer feedback program ensuring cadence, data quality and stakeholder engagement. Coordinate governance and leadership updates on customer feedback and actions in progress. Prepare executive summaries and QBR materials linking feedback to performance KPIs. Lead interpretation of survey insights and partner with



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