Customer Feedback Program Manager
Vor 6 Tagen
We’re looking for motivated, engaged people to help make everyone’s journeys better.Job Summary:The Customer Feedback Program Manager owns the global customer feedback program within Group Commercial. The role ensures that customer feedback is captured reliably, interpreted effectively and translated into meaningful actions across regions and functions.It requires a high degree of independence and judgment: the manager oversees the full customer feedback cycle, maintaining cadence and data quality, interpreting insights and coordinating cross-functional improvement actions.As the central reference point for customer feedback governance, the role provides clear insight narratives for senior leadership, ensures alignment on priorities and drives consistency in how customer performance issues are surfaced and resolved.Main duties and responsibilities:Own the global customer feedback program ensuring cadence, data quality and stakeholder engagement.Coordinate governance and leadership updates on customer feedback and actions in progress.Prepare executive summaries and QBR materials linking feedback to performance KPIs.Lead interpretation of survey insights and partner with Account Directors and RCCOs to define improvement priorities.Participate in cross-account improvement reviews and support tracking of account-level action plans.Manage survey recipient lists, process updates and change requests from Account Directors and RCCOs. Monitor participation rates, response quality and closure of customer issues; escalate where needed.Support dashboard validation and ensure alignment with Salesforce and Power BI structures.Document and continuously improve the program’s processes and playbooks.Education:Bachelor’s degree in Business, Economics, Data Analytics or a related field.Technical / Language skills:4–5 years of experience in program coordination / PMO, Consultancy, CRM or data-driven environments (Salesforce knowledge a plus).Strong Excel and Power BI/dashboard skills.Excellent written and spoken English; other languages are an advantage.Core Competencies:Structured, detail-oriented, and reliable.Strong stakeholder coordination and communication skills.Analytical mindset with curiosity for insights and continuous improvement.Ability to manage multiple tasks and deadlines in a fast-paced, international setting.Able to influence senior stakeholders through clear data storytelling and governance updates.Collaborative and proactive approach; comfortable working across functions and levels.If you want to be part of a team that helps make travel and culinary memories, join us
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Customer Feedback Program Manager
Vor 5 Tagen
Zürich, Schweiz gategroup VollzeitThe Customer Feedback Program Manager owns the global customer feedback program within Group Commercial. The role ensures that customer feedback is captured reliably, interpreted effectively and translated into meaningful actions across regions and functions. It requires a high degree of independence and judgment: the manager oversees the full customer...
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Customer Feedback Program Manager
Vor 5 Tagen
Zürich, Schweiz Gategroup VollzeitWe’re looking for motivated, engaged people to help make everyone’s journeys better. Job Summary The Customer Feedback Program Manager owns the global customer feedback program within Group Commercial. The role ensures that customer feedback is captured reliably, interpreted effectively and translated into meaningful actions across regions and functions....
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Customer Feedback Program Manager
Vor 6 Tagen
Zürich, Zürich, Schweiz gategroup Vollzeit CHF 115'000 - CHF 160'000 pro JahrJob Summary:The Customer Feedback Program Manager owns the global customer feedback program within Group Commercial. The role ensures that customer feedback is captured reliably, interpreted effectively and translated into meaningful actions across regions and functions.It requires a high degree of independence and judgment: the manager oversees the full...
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Customer Feedback Program Manager
Vor 6 Tagen
Zürich, Zürich, Schweiz gategroup Vollzeit CHF 84'000 - CHF 108'000 pro JahrWe're looking for motivated, engaged people to help make everyone's journeys better.Job Summary:The Customer Feedback Program Manager owns the global customer feedback program within Group Commercial. The role ensures that customer feedback is captured reliably, interpreted effectively and translated into meaningful actions across regions and functions.It...
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Customer Feedback Program Manager
Vor 7 Tagen
Zürich, Schweiz gategroup Vollzeit.# # Cookie duration depends on the cookie type:* see below, ‘Google Analytics’# - To help protect web applications and infrastructure from security attacks.**3. Google Analytics:*** **\_\_utma Cookie**: A persistent cookie that remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google...
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Global Customer Feedback
Vor 5 Tagen
Zürich, Schweiz Gategroup VollzeitA leading travel company in Zurich is seeking a motivated Customer Feedback Program Manager. This role will own the global customer feedback program, ensuring data quality and stakeholder engagement across regions. You will coordinate feedback governance, prepare executive summaries, and lead the interpretation of survey insights. The ideal candidate has a...
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Global Customer Feedback
Vor 7 Tagen
Zürich, Schweiz gategroup VollzeitA leading global catering organization in Zürich is seeking a motivated Customer Feedback Program Manager to own the global customer feedback program. The role is key in ensuring data quality and stakeholder engagement, translating insights into actions. Ideal candidates will have a Bachelor's degree and 4+ years in program coordination or data analytics,...
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Global Customer Insight
Vor 5 Tagen
Zürich, Schweiz gategroup VollzeitA global aviation services company based in Zurich is looking for a Customer Feedback Program Manager to manage and improve the customer feedback process across various functions. The successful candidate will have a Bachelor's degree and significant experience in program coordination, strong analytical abilities, and proficiency in communication and data...
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Industrial Program Manager
Vor 7 Tagen
Zürich, Schweiz SR Technics VollzeitZurich - Work experience - Manager First Level - Commercial professions (other) - Fulltime - We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming...
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SAP Program Manager
vor 2 Wochen
zürich, Schweiz Infosys Limited VollzeitSAP Program Manager - Switzerland (m/w/d) Program Manager Department – SAP Practice, InfosysWhy InfosysWe invite you to be part of and be inspired by an open-minded way of working in our multinational corporation If you want to accompany us on the way to the future of IT, you prefer innovation instead of boring repetitive project work and you want to...
