Customer experience specialist

vor 3 Wochen


Uster, Schweiz Office World Group Vollzeit

## Customer Experience Specialist (w/m/d) 80-100% ## **Deine Aufgaben** - Verantwortung für die Customer Journey: Analyse und Optimierung der gesamten Kundenreise, um Conversion, Warenkorbgrösse und Kundenzufriedenheit zu steigern - Verwaltung und Optimierung von Dynamic Yield: Erstellung, Steuerung und Analyse personalisierter Produktempfehlungen und Kampagnen - Steuerung von Fact Finder: Sicherstellung einer optimierten Produktsuche und Navigation für unsere Kunden - Datenbasierte Insights: Zusammenarbeit mit Data-Analytics um datengetriebene Entscheidungen zu treffen - Umsetzung von UX-Optimierungen: Zusammenarbeit mit Product Owners und Entwicklern zur Einführung von Features, die das Einkaufserlebnis verbessern - Entwicklung und Überwachung von KPIs für Customer Experience und Conversion **Dein Profil** - Mehrjährige Erfahrung im Bereich Customer Experience, E-Commerce oder Marketing - Fundierte Kenntnisse in Conversion-Optimierung und Customer-Journey-Mapping - Technisches Verständnis für Tools wie Dynamic Yield, Fact Finder oder ähnliche Systeme - Analytisches Denken und Erfahrung mit datengetriebenen Entscheidungsprozessen - Kommunikationsstärke und Freude an teamübergreifender Zusammenarbeit



  • Uster, Schweiz Office World Group Vollzeit

    ## Customer Experience Specialist (w/m/d) 80-100% ## **Deine Aufgaben** - Verantwortung für die Customer Journey: Analyse und Optimierung der gesamten Kundenreise, um Conversion, Warenkorbgrösse und Kundenzufriedenheit zu steigern - Verwaltung und Optimierung von Dynamic Yield: Erstellung, Steuerung und Analyse personalisierter Produktempfehlungen und...


  • Uster, Schweiz Office World Group Vollzeit

    ## Customer Experience Specialist (w/m/d) 80-100% ## **Deine Aufgaben** - Verantwortung für die Customer Journey: Analyse und Optimierung der gesamten Kundenreise, um Conversion, Warenkorbgrösse und Kundenzufriedenheit zu steigern - Verwaltung und Optimierung von Dynamic Yield: Erstellung, Steuerung und Analyse personalisierter Produktempfehlungen und...


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