Customer Service Representative
Vor 3 Tagen
About Nespresso SA
Nespresso SA is a leading global player in the premium coffee market, committed to delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other.
Our Culture
We live by four behaviors: Inspire, Care, Act, and Innovate. Each one of these reflects who we are and how we interact with one another and with the world around us.
Job Summary
We are seeking a highly skilled Customer Service & Sales Expert to accompany B2C Offices and B2B customers throughout their lifecycle, understand their specific needs, and create sales and new digital touchpoints opportunities.
Key Responsibilities
- Serve customers through inbound and outbound communication, addressing their specific needs and expectations.
- Support internal customers across segments and departments, providing expert assistance in operational processes.
- Communicate efficiently and professionally, considering the impact of each word and phrasing.
- Minimize customer effort by addressing obstacles promptly, offering solutions, and ensuring follow-up.
- Deliver exceptional service to both internal and external customers, balancing adherence to processes with reasoned exceptions.
- Ensure data quality and follow-up for B2B & B2C Office interactions.
- Become an expert in Nespresso products and sustainability, continuously learning and integrating available information to increase sales, basket value, and capsule volume.
- Provide back-office support to the B2B Commercial team in contract and customer data management.
- Influence customer retention through tailor-made solutions and agile decision-making.
Requirements
- At least 2-3 years of experience in a contact center.
- Strong background in customer service voice and digital, with solid sales experience.
- Previous experience in a B2B environment (offices and/or hotels, restaurants, cafés) is a plus, ideally in a customer service or commercial function.
- Fluent in French and English, German is a plus.
-
Sales Representative
vor 1 Woche
Sitten, Wallis, Schweiz Salt Mobile SA VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused Sales Representative to join our team at Salt Mobile SA. As a Sales Representative, you will be responsible for providing exceptional customer service and sales support to our clients.Key ResponsibilitiesProvide professional and personalized advice to clients on our range of products and...
-
Customer Service
vor 1 Woche
Sitten, Wallis, Schweiz Nestlé Nespresso VollzeitAbout the RoleWe are seeking a highly skilled and experienced Customer Service & Sales Supervisor to join our team at Nestlé Nespresso. As a key member of our Customer Relationship Centre (CRC), you will be responsible for driving sales performance and delivering exceptional customer service.Key ResponsibilitiesSet Performance Targets: Align with corporate...
-
Customer Service
Vor 3 Tagen
Sitten, Wallis, Schweiz Nestlé Nespresso VollzeitAbout the RoleWe are seeking a highly skilled Customer Service & Sales Supervisor to join our team at Nestlé Nespresso. As a key member of our Customer Relationship Centre (CRC), you will be responsible for driving sales performance and delivering exceptional customer service.Key ResponsibilitiesSet Performance Targets: Align with corporate strategy,...
-
Customer Service
vor 1 Woche
Sitten, Wallis, Schweiz Nestlé Nespresso VollzeitAbout NespressoNespresso is a leading global player in the premium coffee market, committed to delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other. We place people at the heart of our success, actively cultivating diversity, inclusion, and belonging in the workplace. Our culture is built on the...
-
Customer Service
vor 1 Woche
Sitten, Wallis, Schweiz Nestlé Nespresso VollzeitAbout NespressoNespresso is a leading global player in the premium coffee market, committed to delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other. We place people at the heart of our success, actively cultivating diversity, inclusion, and belonging in the workplace. Our culture is built on the...
-
Quality Engineering Specialist
vor 2 Monaten
Sitten, Wallis, Schweiz Talentor Switzerland VollzeitKey Responsibilities:Holds all quality related responsibilities for daily qualification activities on technical facilities, equipment and systemsSupports the development, reviews and releases qualification documents.Approves applicable qualification documentsAssesses and approves change requests with regard to their relevance to the qualified state condition...
-
Commercial Assistant for a Handicapped Workshop
Vor 4 Tagen
Sitten, Wallis, Schweiz Civision GmbH, Berlin (Allemagne), succursale de Sion VollzeitCivision GmbH, a company based in Berlin (Germany) with a branch in Sion, is looking for a Commercial Assistant for a handicapped workshop. We are committed to creating an inclusive and diverse work environment. If you are passionate about commerce and want to make a difference, we would like to hear from you.ResponsibilitiesManage orders and track...
-
Pharmacist Position Available at Galenica AG
vor 1 Woche
Sitten, Wallis, Schweiz Galenica AG VollzeitLicensed Pharmacist (f/h) - Career Opportunity in the Pharmacy SectorYour ResponsibilitiesAssist in the daily operational management of the pharmacyOffer professional health guidance to clientsMentor trainees and oversee student pharmacistsMaintain high standards of pharmacy servicesYour QualificationsDegree in Pharmacy or equivalent...
-
Customer Service
vor 2 Wochen
Sitten, Schweiz Nespresso SA Vollzeit#slim #content {border: none;margin: 0;padding: 0;} #slim .slim_picture {text-align: left;margin: 0 10px 20px 0;} #slim .slim_picture img {max-height: 126px;} #slim .slim_content {border: none;} #slim .slim_title {font-size: 24px;font-weight: bold;margin: 0 0 10px 0;text-align: left;line-height: 32px;word-wrap: break-word;} #slim .slim_text {padding: 0...
