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Customer Service

vor 2 Monaten


Sitten, Wallis, Schweiz Nestlé Nespresso Vollzeit
About the Role

We are seeking a highly skilled Customer Service & Sales Supervisor to join our team at Nestlé Nespresso. As a key member of our Customer Relationship Centre (CRC), you will be responsible for driving sales performance and delivering exceptional customer service.

Key Responsibilities
  • Set Performance Targets: Align with corporate strategy, monitor and analyze results, and report to stakeholders and management.
  • Coach and Motivate Team Members: Encourage optimal sales performance and maintain high quality standards.
  • Foster Commitment and Autonomy: Encourage effective communication and feedback within the team.
  • Develop Employee Skills: Evaluate performance, ensure understanding and application of regulations and HR processes.
  • Deploy a Culture of Continuous Improvement: Enhance sales, operational efficiency, reduce costs, and maximize productivity within the CRC.
Requirements
  • Confirmed experience in team leading and coaching.
  • Strong analytical and communication skills.
  • Previous exposure to B2B working environment as a plus.
  • Proficiency in CRM, customer service tools and Microsoft Office.
  • Fluent in English, French & German.
About Us

Nestlé Nespresso is a company that values diversity, inclusion, and belonging. We believe in cultivating a culture of care and innovation, where everyone can grow and thrive. Join our team and be part of a dynamic and supportive environment that encourages you to challenge the status quo and drive real change.