Business Solutions Professional

Vor 4 Tagen


Zürich, Zürich, Schweiz Zurich Insurance Company Vollzeit

Wir suchen einen erfahrenen Fachmann für Geschäftsverfahren, der unsere Contact Center-Lösungen verwalten und optimieren kann.

Die Abteilung Direct, Digital & Customer Care ist ein wichtiger Vertriebskanal der Zurich Schweiz und bietet telefonische und digitale Beratungs- und Verkaufslösungen an.

Als Fachmann für Geschäftsverfahren bist du verantwortlich für verschiedene Aufgaben im Zusammenhang mit der technischen Projektintegration, Konfigurationsmanagement und Systemunterstützung.

Die Zusammenarbeit mit interdisziplinären Teams und Lieferanten ist für den reibungslosen Betrieb unserer Business Solutions entscheidend.

  • Entwickelst und verwendest Änderungsanforderungen unter Berücksichtigung von Geschäftsbedürfnissen
  • Analysierst und implementierst Änderungsanforderungen sowie neue Funktionen
  • Betreust Routing-Konfigurationen und bringst Verbesserungsvorschläge hinsichtlich Routing zur Verbesserung der Kundenexzellenz
  • Überwachst technische Integrationen zwischen unseren Contact Center-Lösungen und anderen Anwendungen
  • Untersuchst und behebst gemeldete Probleme und koordinierst mit relevanten Teams und Lieferanten für deren Lösung

Wir bieten eine Vielzahl an Vorteilen und einer starken Kultur, geprägt von Akzeptanz, Vielfältigkeit und Teamorientierung.



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