Customer Journey Director
Vor 4 Tagen
We are seeking an experienced retail leader to join our team as an Assistant Store Manager, Experience. This role is responsible for creating exceptional customer experiences and driving business results.
The ideal candidate will be a customer experience enthusiast with a keen attention to detail and ability to drive performance through internal KPIs. They will have strong time management and organizational skills, with the ability to multi-task in a fast-paced environment.
Key Responsibilities:
- Deliver and model a superior customer service journey reflective of Canadian Warmth.
- Create and develop lasting client relationships.
- Lead a culture of clienteling, ensuring Brand Ambassadors foster consistent, elevated engagement with top guests.
- Represent Canada Goose in the market by developing a client base.
- Resolve guest issues through a customer-centric lens.
What We Offer:
- A company built on Canadian roots and heritage.
- Your work is recognized with a comprehensive and competitive Total Rewards Program.
- Opportunities for career growth through numerous internal and external programs.
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
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