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IT Operations Manager
vor 2 Monaten
We are seeking a highly skilled and experienced IT professional to join our team as a Vice Director of IT Corporate Services at Swissquote Bank.
This is a key leadership role that requires a strategic thinker with a proven track record in driving cultural change, modernizing technology stacks, and delivering exceptional IT support services.
Key Responsibilities- IT Infrastructure Management: Oversee the management of workstation infrastructure, Microsoft servers, and endpoint management to ensure seamless operation and high levels of service.
- Culture Development: Foster a service-oriented, customer-first culture within your teams, promoting a culture of excellence and continuous improvement.
- Strategic Planning: Develop and implement strategies to improve internal clients' productivity, aligning with the bank's overall business objectives.
- Service Efficiency: Establish Service Level Objectives (SLOs) and Key Performance Indicators (KPIs) to measure service efficiency and performance, ensuring continuous improvement.
- Financial Management: Manage your budget, identify cost savings, and process improvement opportunities to optimize resource allocation.
- Operational Oversight: Oversee operational concerns, ensuring efficiency of on-call and support roles, and providing guidance to team members.
To be successful in this role, you will need:
- Notable Experience: Significant experience in capacity planning, budgeting, and long-term strategic planning.
- Leadership Experience: At least 10 years of experience in IT infrastructure management, with at least 5 years in a leadership role.
- Cultural Change: Proven experience in driving cultural change and modernizing infrastructure.
- IT Expertise: In-depth knowledge of IT service desk operations, endpoint management, and Microsoft services.
- Strategic Thinking: Strong capability to develop long-term strategies that align with organizational goals.
- Prioritization: Ability to manage multiple priorities and balance internal and business projects.
While not essential, the following qualifications would be highly desirable:
- Technical Expertise: Experience with Windows Servers, Active Directory, Exchange, SharePoint, and Microsoft Azure.
- ITIL Framework: Proficiency in ITIL or other IT service management frameworks.
- IaC Tooling: Comfortable with Infrastructure as Code (IaC) tooling such as ARM templating, Ansible, or Terraform.
- Operational Experience: Previously held operational and support roles as staff.
- Industry Experience: Extensive experience in alternate industries such as telco, manufacturing, aviation, or pharmaceuticals.
