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Senior IT Infrastructure Specialist

vor 2 Monaten


Biel, Bern, Schweiz The SWATCH Group Vollzeit
Job Description

Your responsibilities include serving as the primary point of contact for internal customers seeking IT infrastructure services. This involves handling customer demands, administering customer-related documents and KPIs, and coordinating activities with SG Services Key Account Managers.

Key Responsibilities
  1. Customer Service and Support
    1. Provide IT infrastructure services to internal customers.
    2. Manage customer-related documents and KPIs.
    3. Coordinate activities with SG Services Key Account Managers.
  2. Architecture Design and Development
    1. Design system architectures that meet company standards.
    2. Present and defend architecture designs to the Security Validation Board.
    3. Propose improvements or extensions to the IT Infrastructure Service Portfolio.
  3. Delivery and Project Management
    1. Translate designed solutions into internal service offers.
    2. Manage the delivery of IT infrastructure and services with involved IT Teams.
  4. Change Management

    Coordinate IT infrastructure change management projects, including system migrations, release upgrades, and hardware installations, with the business, internal IT departments, and external solution providers.