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Reservations Manager

vor 2 Monaten

Interlaken, Bern, Schweiz Hotel Alpenblick Vollzeit
About Hotel Alpenblick

Hotel Alpenblick is a family-run boutique hotel located in the heart of the Swiss Alps, offering a unique blend of traditional charm and modern comfort. Our hotel is renowned for its exceptional service, exquisite cuisine, and stunning views of the surrounding mountains.

Job Summary

We are seeking a highly skilled and experienced Reservations Manager to join our team at Hotel Alpenblick. As a key member of our front office team, you will be responsible for managing reservations, guest correspondence, and administrative tasks, as well as providing exceptional customer service to our guests.

Key Responsibilities
  • Manage reservations and room assignments using our hotel software (Protel or Fidelio)
  • Handle guest correspondence, including email and phone inquiries
  • Process bookings and cancellations through online portals (Booking.com and Expedia)
  • Develop and implement marketing strategies to attract new guests and retain existing ones
  • Prepare and review financial reports, including revenue and expense statements
  • Collaborate with the front desk team to ensure seamless guest experiences
Requirements
  • Proven experience in hotel reservations and front desk management
  • Excellent communication and interpersonal skills
  • Proficiency in Protel or Fidelio hotel software
  • Fluent German and English language skills, with French language skills a plus
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong attention to detail and organizational skills
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A chance to work in a unique and beautiful location
  • A fun and collaborative team culture