Luxury Retail Store Director
Vor 4 Tagen
Fendi is seeking a highly experienced and skilled Store Manager to lead our Geneva store. As a key member of our team, you will be responsible for driving business growth, ensuring exceptional customer service, and maintaining the highest standards of visual merchandising.
About the Role
The successful candidate will have a strong background in retail management, with experience in leading high-performing teams and driving sales growth. They will be passionate about delivering exceptional customer experiences, building strong relationships with clients, and staying up-to-date with the latest fashion trends.
Main Responsibilities
* Monitor and achieve store performance with relevant KPIs
* Assist in the selling process
* Conduct daily briefs and animate the brief with a 'Team Board'
* Analyze business data, propose, and implement action plans to improve results and generate sales across all product categories
* Demonstrate sales leadership for staff and set performance targets for teams and individuals with relevant KPIs
* Be aware of local trading environments and their impact on sales, including competitors' trading activities
* Manage and supervise the team in the correct execution of all company operating and stock procedures
* Manage customer service quality to meet client expectations by offering excellent customer service standards
* Develop loyal Fendi clients and implement appropriate CRM tools and clienteling actions, including in-store events
* Act as brand ambassador to strengthen/build relationships with VIP clients
* Improve Mystery Shopper Results with action plans
* Manage sales forces to achieve sales goals effectively and clearly assign day-to-day tasks
* Motivate employees to maximize team spirit, promote teamwork, and maintain harmonious staff relations
* Enhance individual performance by discussing individual performance every month and providing daily coaching
* Work with HR Dept. in recruiting the most qualified applicants to meet the store needs
Required Skills and Qualifications
* More than 10 years' experience in managerial roles
* Bachelor's Degree or Master's Degree preferred
* Manages his/her image standards at a high level
* Strong selling and communication skills are necessary
* Administration and financial skills
* Excellent relationship skills
* Leadership, confidence, organization, professionalism
* Strong customer service skills
* Computer skills and Retail management system knowledge
* Goal-oriented, multitasking
* Strong knowledge and/or interest in the fashion/luxury industry
* English mandatory, knowledge of additional languages a plus
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