IT Infrastructure Engineer

vor 1 Tag

Basel, Basel-Stadt, Schweiz D-ploy (Schweiz) GmbH Vollzeit

Job Description

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We are seeking a skilled IT Onsite Support Engineer to join our team. As the main point of contact for end users, you will be responsible for resolving software, hardware, and device issues, as well as providing meeting and conferencing support to top-level management.

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Key Responsibilities:

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  • Act as the primary point of contact for end users with IT-related issues, requests, or questions\
  • Provide meeting and conferencing support to top-level management\
  • Contribute to the knowledge database\
  • Resolve software, hardware, and device issues reported by end users\
  • Support the troubleshooting of connectivity issues and network elements\
  • Evaluate and implement remote access solutions (VPN)\
  • Escalate service issues when required\
  • Communicate with end users regarding ticket progress\
  • Advise and train staff on computer operations and software applications\
  • Maintain good understanding of Information Technology trends, products, and solutions\
  • Assist in tasks and responsibilities as needed\
  • Meet productivity standards and maintain a high level of customer satisfaction\
  • Collaborate with the team to achieve shared goals\
  • Foster a positive work environment\
  • Participate in ongoing training and professional development to enhance skills and knowledge\
  • Perform other duties as assigned by management\
  • Be highly self-motivated and directed with keen attention to detail\
  • Show a customer-focused attitude and drive for customer satisfaction\
  • Always strive to deliver on tasks and projects\
  • Ability to work independently and follow directions and best practices\
  • Great communication and interpersonal skills\
  • Fluent German and English (written and spoken) communication skills\
  • Have a friendly, supportive, and flexible personality with quick learning ability\
  • Good team player with planning and organizing skills & multi-tasking abilities\
  • Candidates must declare Criminal record extract not older than 3 months\
  • Participate in activities, tasks, and projects that align with the company's goals\
  • Flexible working conditions\
  • Vouchers for special occasions\
  • Fishing for Friends program – our referral program\
  • Refreshments in the D-ploy office\
  • Further development and professional advancement\
  • A friendly and international working environment\
  • Company-sponsored events\
  • Competitive salary and various benefits\
  • Opportunity to grow professionally and personally\
  • Make a meaningful contribution to the success of the company\
  • Take ownership of your work and strive for excellence\
  • Have the opportunity to work on a broad range of activities, tasks, and projects\
  • Work collaboratively with the team to achieve shared goals\
  • Prioritize tasks effectively and manage multiple projects simultaneously\
  • Develop and maintain strong relationships with colleagues and customers\
  • Ensure high levels of customer satisfaction through prompt and effective issue resolution\
  • Identify areas for improvement and suggest process changes to enhance efficiency\
  • Stay up-to-date with the latest technologies and industry trends\
  • Actively contribute to the growth and development of the company\
  • Foster a culture of innovation and continuous improvement\
  • Embody the company's values and mission\
  • Make a positive impact on the organization and its stakeholders

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