CLM Strategist

We are seeking a highly skilled CLM Strategist to join our team at Capco Switzerland - Zurich.

"Our company is passionate about helping clients succeed in an ever-changing industry," says [Company Representative]. "We believe that everyone brings something different to the table, and we want to know what makes you unique."

About Capco

Capco is a global technology and business consultancy, focused on the financial services sector. Our mission is to set the global standard in customer lifecycle management.

Your Key Responsibilities

• Utilize innovative approaches to design and execute tailored CLM strategies that optimize customer value and engagement.
• Play a pivotal role in strengthening and expanding our client network through excellent content delivery and relationship management.
• Conduct business analysis to define clear and understandable requirements for your IT colleagues.
• Support different business lines by following up on those business requirements and conducting testing to ensure functionality delivery quality.
• Report regularly and comprehensively on your progress and issues to key stakeholders.
• Be reactive and support teams when an issue arises, working quickly to fix or mitigate it.
• Regularly update and consult with senior management on the progress and effectiveness of CLM strategies, providing reports and insights.

Your Requirements

• Bachelor's degree in computer science or a related field. A master's degree or professional certifications (e.g., BSI, Salesforce, Microsoft Dynamics) is a plus.
• Knowledge of the different business lines of a bank, their role, and interaction with the general organization.
• Key skills: Digital Onboarding, Expertise in digital onboarding processes for private clients and SMEs; Digital Channels, Proficient in optimizing and managing digital channels for client engagement; Digital Advisory / Omnichannel, Experience in implementing digital advisory services and omnichannel strategies; Digital Marketing / CRM, Strong skills in digital marketing and customer relationship management.
• Experience with CLM tools, such as Salesforce, BSI, HubSpot, EngageBay.
• A "can-do" attitude, strong passion for business improvement, and change finding joy and motivation in creating something new.
• Good understanding of day-to-day production activities of the different business teams.
• Strong problem-solving and business analysis skills.
• Fluent English and German language coupled with presentation skills.

Salary: The estimated salary range for this position is CHF 80,000 - CHF 110,000 per year, depending on experience.