Customer Success Strategist

Vor 5 Tagen


Bern, Bern, Schweiz Cisco Systems Vollzeit

We are seeking a Customer Success Strategist to join our team at Cisco Systems. As a key member of our Partner Success organization, you will play a critical role in enabling our partners to build successful customer success practices.

Your responsibilities will include:

  • Enabling key partners to own the adoption of Cisco software through available programs.
  • Supporting partners in delivering success programs and initiatives with their customers, and providing insights to optimize these programs.
  • Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.
  • Acting as a liaison between partners and Cisco's CX product teams, sharing feedback to advise on product development and improvements.
  • Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.

You will collaborate with our partners and customer success specialist teams to drive software adoption. Additionally, you will partner with our sales, renewals, and PAM team to assist in driving annual recurring revenue (ARR).



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