Quality System Specialist
vor 3 Wochen
We are seeking a highly skilled and experienced Quality System Specialist to join our team at Randstad. As a Quality System Specialist, you will play a critical role in ensuring the smooth operation of our laboratory systems and providing exceptional support to our customers.
Key Responsibilities- Provide end-user support for laboratory systems, including troubleshooting and resolving technical issues.
- Ensure the assessment and release of system support, including testing and validation.
- Provide 24/7 on-call support, including nights and weekends, on a rotational basis.
- Act as a personal contact person for key and end-users, providing technical guidance and support.
- Log incidents and requests into a ticket system for further processing.
- Triage, prioritize, and resolve incidents and requests, including root cause analysis.
- Coordinate end-user groups and escalate issues as required.
- Distribute application issues and non-application issues to second-level support.
- Support issue clarification and validation of resolution proposals.
- Collaborate with second-level support teams during analysis of reported incidents.
- Communicate and coordinate end-user activities during major incidents.
- Monitor interface errors and support the execution of system actions.
- Support the implementation of new systems and equipment.
- Continuously improve laboratory systems and processes.
- Regularly exchange with the support network and business process experts on support cases, best practices, and process improvement proposals.
- Help end-users submit new ideas for process improvements.
- Describe the full lifecycle of an integrated change process to business processes with system impact.
- Relevant completed apprenticeship in IT or equivalent and/or an advanced degree in the IT or automation field.
- 3+ years of professional experience in complex business environments.
- Knowledge and experience in systems administration and support of laboratory systems.
- Knowledge and experience in Windows Server, Active Directory, and Client operating systems.
- Knowledge and experience in Computerized System Validation.
- Knowledge and experience in Network topology.
- Fluency in German and English is a must (spoken and written).
- Good communication skills.
- Service-oriented attitude, being able to communicate with customers, also in emergencies.
- Team player.
- Knowledge and experience in systems administration in the manufacturing area (e.g. MES, PI, SCADA, PCS).
- Trainer skills and methodology skills to perform training for end-users in specific areas.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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