Technical Support Specialist for End-User Devices

vor 2 Wochen


Aarau, Aargau, Schweiz IQ Plus AG Vollzeit
Job Overview

We are seeking a skilled Technical Support Specialist to join our team at IQ Plus AG. This role involves supporting and assisting end-users, receiving escalations from Level 1 teams, and collaborating with other IT support groups and external vendors to resolve complex technical issues.

Key Responsibilities
  • Install and support end-user devices, related software, and local infrastructure components
  • Detect, diagnose, and resolve technical issues impacting company-provided hardware and software
  • Manage user and computer objects in Active Directory and maintain infrastructure using relevant tools
Requirements
  • At least 3 years of experience as a field service supporter (Level 2) in a larger end-user workplace environment
  • Familiarity with Google Suite and Microsoft Office
  • Knowledge of managing local networking (LAN/WiFi) or Microsoft server environments is an advantage
  • Experience working within an ITIL framework and ITSM tool (ServiceNow)
  • Strong educational background in Informatics
  • Excellent customer orientation and communication skills, fluency in English required, German and French a plus
Work Arrangements

The position is available for 3 months, with an option for extension. As a valued member of our team, you will be supported by our HR department throughout your employment.

Compensation Package

The estimated monthly salary for this position is CHF 8'000 - CHF 10'000 depending on qualifications and experience.



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