Technical Operations Specialist

Vor 7 Tagen


Genf, Genf, Schweiz Bottomline Vollzeit
About the Role

The Service Bureau is responsible for ensuring the day-to-day operation of business-critical GT message processing platforms. The team's core responsibilities include responding to operational issues, capacity management, and implementing automation and monitoring across the technology estate.

This role draws on a wide range of technical skills required to operate critical messages and payments platforms including an expert knowledge of SWIFT and the GT Suite of applications, knowledge, and technical capabilities to operate Unix and SQL environments.

The ideal candidate will have real-world experience working in a global operation, be fanatical about service availability, customer orientation excellence and repeatable process and automation, and understand the challenging choices needed to create scale, resilience, security and availability.

**Key Responsibilities:**

  • Alerting: Scope, configure and regularly review alerting to ensure rapid notification and resolution of production incidents.
  • Platform Availability: Monitor the GT platforms to identify any environmental or customer issues.
  • Bureau Incident Management: Participate in service restoration during incidents, create, validate and update service recovery runbooks, collaborate with application experts to deliver processes that facilitate 'one-click' service recovery capabilities, and take part in incident reporting creation and distribution.


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