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Software Development Expert

vor 2 Monaten


YverdonlesBains, Waadt, Schweiz Ecorobotix SA Vollzeit
About the Role

We are seeking a highly skilled Software Development Expert to join our team at Ecorobotix SA. As an After-Sales Automation Technician or After-Sales Engineer, you will play a crucial role in providing world-class technical support to our customers.

Key Responsibilities
  • Deliver Exceptional Technical Support: Provide Level 3 support experience to our customers, ensuring their technical issues are resolved efficiently and effectively.
  • Develop Strategic Relationships: Foster long-lasting relationships with distributors and customers, understanding their needs and preferences.
  • Technical Expertise: Ensure diagnosis and technical support across diverse areas of expertise, including control software, hardware, and field applications.
  • Collaboration and Innovation: Work closely with other departments to drive continuous improvement of our products, services, and workflows.
  • Documentation and Knowledge Sharing: Assist in creating support and troubleshooting technical documentation for both internal and external use.
  • On-Site Repairs: Perform occasional customer on-site repairs, ensuring minimal downtime and maximum customer satisfaction.
Requirements
  • Technical Expertise: 3-5 years of hands-on experience in software development and logfiles analysis.
  • Language Skills: C1 level in German, B2 in English, French is a plus.
  • Certifications: Certified automation technician or engineer, or equivalent.
  • Additional Skills: Any knowledge of agricultural equipment and practices is a plus.
What We Offer
  • Work-Life Balance: 2 days per week of home office.
  • Competitive Benefits: Advantageous Pension Fund plan, participation to public transport expenses, and monthly company events.