Process Specialist

vor 4 Wochen


Zürich, Zürich, Schweiz Mondelēz International Vollzeit

Description

Drive Service Excellence at Mondelēz International

You will be a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.

Key Responsibilities

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met.

As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes.

You will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law.

Additionally, you will analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

Requirements

A desire to drive your future and accelerate your career.

You will bring experience and knowledge in:

  • Your specific process area
  • Working in a shared service organization
  • Being a good team player and influencing others
  • Process design and mapping, and business requirement gathering experience
  • Communicating effectively, applying interpersonal skills and taking initiative

About Mondelēz International

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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