Technical Service Specialist
vor 2 Monaten
We are seeking a highly skilled and motivated Technical Service Engineer to join our team in Bern, Switzerland. As a key member of our service team, you will be responsible for installing, operating, maintaining, repairing, and modifying equipment, as well as providing technical support and training to customers.
Key Responsibilities- Install, operate, maintain, repair, and modify equipment to ensure optimal performance and efficiency.
- Perform a variety of maintenance and technical support tasks for equipment, integrated systems, and subsystems, and software at customer sites and/or on-site.
- Analyze and evaluate products and their performance to identify areas for improvement.
- Perform troubleshooting and diagnostics to resolve issues in the shortest possible time.
- Maintain effective customer communication and relationships to ensure high levels of customer satisfaction.
- Conduct technical presentations at sales meetings and customer sites, and hold training sessions for customers.
- Provide technical advice to customers, sales staff, and medical professionals on product-related questions, problems, and issues.
- Provide sales staff with technical data required for product demonstrations.
- Liaise between sales staff and customers on technical issues.
- Provide technical support by telephone or via remote technology.
- Training in electrical engineering or electrotechnical certificate.
- Knowledge of mechatronics, including electromechanical systems, control electronics, digital control systems.
- Fluency in French, German, and English, both written and spoken.
- Experience or strong knowledge in Big Capital, i.e., O-Arm, navigation systems, or the Hugo robotic system.
- Availability to travel almost all the time.
- Understanding of complex systems, knowledge of large-scale systems, ideally in a medical environment.
- Ability to manage and solve problems.
- Ability to work independently with excellent problem-solving skills.
- Strong communication skills and a customer-oriented mindset.
Medtronic offers a competitive salary and flexible benefits package. We recognize the contributions of our employees and share in their success. Our benefits and compensation plans are designed to support you at every career and life stage.
About MedtronicWe lead global healthcare technology and boldly attack the most challenging health problems facing humanity. Our mission is to alleviate pain, restore health, and extend life. We are engineers at heart, putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor, every one of us experiments, creates, builds, improves, and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
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