Help Desk Technician

vor 1 Woche


Zürich, Zürich, Schweiz SimplyVision Vollzeit

Welcome to SimplyVision, where we empower our employees to grow and succeed in their careers. As a Help Desk Technician, you will play a vital role in delivering exceptional customer experiences to clients in Switzerland.

Key Accountabilities
  • You will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.
  • Develop and maintain a deep understanding of our products and services to effectively address customer needs.
  • Collaborate with internal stakeholders to identify and resolve complex issues.

At SimplyVision, we foster an inclusive and supportive environment that encourages teamwork and innovation. Our company values diversity and equal opportunities, which adds to our success. We have partnered with Advance Gender Equality in Business, received the Swiss LGBTI-Label, and are certified with the Fair-ON-Pay Advanced for providing equal pay for work of equal value to all genders.

Requirements
  • Proven experience in technical support, preferably in B2B customer service and/or telecommunications.
  • Excellent communication and interpersonal skills to effectively interact with customers and internal stakeholders.


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