Quality Coordinator Complaint Specialist
vor 1 Monat
We are seeking a skilled Quality Coordinator Complaint to ensure effective complaints management by anticipating actions required to allow pertinent analysis and by following implementation of actions decided during complaint committee meetings.
Key Responsibilities:- Train and Supervise Personnel: Train and supervise personnel in the correct implementation of work procedures to ensure a high level of quality of work within the team.
- Quality System Development: Participate in the creation of SOPs of the quality system related to quality management.
- Team Collaboration: Ensure good cooperation and communication within the team and with other teams and departments within EMS.
- Process Improvement: Continuously look for improvements in working procedures within the team and across other departments, if relevant.
- KPI Management: Manage KPIs relevant to the role and report them to the Head of Quality.
- Effective Complaints Management: Ensure effective complaints management by anticipating actions required to allow pertinent analysis and by following implementation of actions decided during complaint committee meetings.
- Communication: Communicate with competent authorities, distributors, subsidiaries, and complainants.
- Action Planning: Organise meetings/work tasks to define action plans, by following action plans implementation and by verifying actions effectiveness.
- Department Coordination: Coordinate actions with the different EMS departments involved.
- KPI Update: Update the KPI Key Performance Indicator related to complaints.
Requirements:
- 1-3 years of experience in quality coordinator complaint in an international environment.
- Technician in Quality Insurance Management or technician with good medical device knowledge.
- Knowledge of the requirements relative to the ISO13485, European directive 93/42 and 21 CFR part 820.
- Good skill for communication and coordination.
- Knowledge of usual computing tools.
- Fluent in French and English.
- Conscientious, diplomat, and rigorous.
- Ability to work independently and as part of a team.
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