Quality Assurance Manager

vor 2 Monaten

Dagmersellen, Luzern, Schweiz JTI Vollzeit

**About JTI**

We are a leading international tobacco company, present in 130 countries. Our business is built on innovation, creating new and better products for consumers to choose from. But our business is not just about products - it's about our people, their talent, and their potential.

**Our Culture**

We believe that when our employees are free to be themselves, and given the opportunity to grow, travel, and develop, amazing things can happen. That's why our employees, from around the world, choose to be a part of JTI. We've been recognized as a Global Top Employer, ten years running, and 80% of our employees feel happy working at JTI.

**The Role**

We are looking for a motivated, team-oriented, and proactive individual to join our innovative team as a Quality Manager. As a Quality Manager, you will be responsible for ensuring the highest standards for our products at JTI Dagmersellen. You will lead a dedicated team, drive Internal Working Standards (IWS), and play a crucial role in our factory management.

**Responsibilities**

  • Lead a team of 3 direct and 10 indirect reports, employing servant leadership to empower and coach them towards achieving factory and Global Supply Chain Management (GSC) objectives.
  • Become an owner of the Quality Pillar, effectively identifying and validating quality conditions for consistent good product quality and operations stability, as well as DMS ownership in Return to Work (RTT) and coaching the people for RTT DMSs.
  • Oversee the quality of all semi-finished and finished goods, ensuring correct specifications, controlling incoming materials, and performing quality measurements across all processes in collaboration with global functions.
  • Manage quality key performance indicators, plan targets as part of the annual strategic planning process, and implement programs to achieve them.
  • Maintain the Quality Information Management System (QIMS) and lead quality-related training for the entire factory staff.
  • Handle consumer and customer complaints, implementing effective countermeasures.
  • Ensure compliance with ISO 9001 and integrated management systems (ISO 14001, 50001, for the Swiss site).
  • Adhere to standards such as FSC, CP, 5S3R, and manage corresponding audits.
  • Act as an internal auditor for all ISO standards, the 5S3R, Contamination Prevention program, FSC, and manage the Infestation Management Program (tobacco beetle infestation).
  • Lead and drive continuous improvement programs using modern methodologies.

**Requirements**

  • Degree in Quality, Engineering, or a related field.
  • Sound knowledge and extensive experience in Quality Management.
  • Proficient understanding of ISO standards, with a focus on ISO 9001.
  • Fluency in English; German is a plus.
  • Strategic thinker with exceptional leadership and project management skills.
  • Innovative, proactive mindset with a strong 'can do' attitude.
  • Excellent communication, collaboration, and servant leadership skills.

**What We Offer**

  • Your well-being is our priority: We engage in various programs and activities supporting our employee's wellbeing.
  • A versatile & dynamic job with a leading Top Employer in Switzerland.
  • A family-like corporate culture combined with the development opportunities of an international corporation.
  • Extensive additional benefits such as a company pension plan, sports programs/classes, gym, supported meal plans, and much more.

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