River Cruise Front Office Agent

Vor 2 Tagen


Basel, Basel-Stadt, Schweiz Viking Vollzeit

Job Overview

As a key member of our Front Office team on board our River vessels, the Guest Service Agent will provide exceptional service to our guests at all times. This includes maintaining high standards of customer service, handling on-board sales transactions, operating the phone switchboard, cashless system, and safety system, and ensuring a smooth check-in and check-out experience. We're seeking a highly organized and detail-oriented individual who is fluent in English and has excellent communication skills.

Key Responsibilities

  • Serve as the main information center for all guests and handle on-board sales transactions
  • Operate phone switchboard, cashless system, and safety system
  • Provide 24-hour concierge services and ensure smooth check-in and check-out procedures
  • Maintain the guest infotainment system and update the logbook daily
  • Handle guest complaints promptly and assist with medical disembarkations
  • Coordinate and confirm guests' departure arrangements, organize guest documents, and assist with shore excursions

Why Work for Viking?

Viking offers a unique opportunity to join a team of hospitality professionals who are passionate about delivering exceptional service to our guests. As a Guest Service Agent, you'll have the chance to work on board our stunning River vessels and experience the beauty of Europe's rivers firsthand. We offer a competitive salary, free accommodations, meals, and Wi-Fi, as well as opportunities for career growth and professional development.



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