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IT Support Specialist

vor 1 Woche


Neuenburg, Neuenburg, Schweiz Stefanini Vollzeit
Job Description:

As a Technical Service Engineer at Stefanini, you will be responsible for delivering exceptional customer service and technical support in a fast-paced environment. This is an exciting opportunity to join our team and contribute to the successful delivery of our premium IT support service.

  • Face-to-Face IT Support: Provide expert assistance to users, addressing their technical queries and resolving issues efficiently.
  • Hardware Installation and Maintenance: Install, move, and de-install hardware equipment, ensuring seamless operations.
  • Problem Diagnosis: Analyze and troubleshoot personal hardware, software, and system problems.
  • System Testing and Scripting: Test and implement system and application changes, scripts, and updates in MS Windows 10 and MS Office 365 environments.
  • Project Management: Lead small projects related to new hardware or software installations, ensuring timely completion and quality deliverables.
  • Software Updates: Install software patches and updates using MS SCCM, maintaining the integrity of our systems.
Requirements:
  • 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization.
  • General End User technology knowledge.
  • End User Workspace platforms (discovery, asset management, client management).
  • End User Microsoft platforms (Active Directory, Office, SCCM).
  • ITSM Tool Set (Ticket Management Software) preferred.
  • Soft skills: Planning and organizing, attention to detail, problem-solving, analysis, flexibility, customer sensitivity, technical writing skills.
  • Excellent English and French language proficiency, both written and spoken.