Guest Experience Ambassador

vor 1 Tag


Lauterbrunnen, Bern, Schweiz Drei Berge Hotel Vollzeit
Role Overview

The Drei Berge Hotel is seeking a skilled Receptionist to join our team, providing exceptional guest experiences and setting the tone for an unforgettable stay.

Key Responsibilities
  • Welcoming guests and handling check-ins and check-outs with efficiency and a personal touch
  • Introducing guests to the hotel's unique experience and the broader brand ecosystem
  • Delivering exceptional customer service, addressing inquiries and resolving issues
  • Managing reservations, coordinating with other departments to ensure smooth operations
  • Assisting guests with restaurant reservations, transport arrangements, and local recommendations
Requirements
  • Proven experience in a similar role in hospitality
  • Strong communication and interpersonal skills
  • Excellent organizational abilities and attention to detail
  • Fluent in German and English (additional languages are a plus)
  • Familiarity with hotel booking software and basic computer skills
Why This Role Matters

As a Receptionist at the Drei Berge Hotel, you will be the first point of contact for our guests, setting the stage for a remarkable stay. Your role is crucial in creating a warm and welcoming atmosphere, making our guests feel like they've stepped into a world apart.


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