Guest Experience Ambassador
vor 1 Tag
The Drei Berge Hotel is seeking a skilled Receptionist to join our team, providing exceptional guest experiences and setting the tone for an unforgettable stay.
Key Responsibilities- Welcoming guests and handling check-ins and check-outs with efficiency and a personal touch
- Introducing guests to the hotel's unique experience and the broader brand ecosystem
- Delivering exceptional customer service, addressing inquiries and resolving issues
- Managing reservations, coordinating with other departments to ensure smooth operations
- Assisting guests with restaurant reservations, transport arrangements, and local recommendations
- Proven experience in a similar role in hospitality
- Strong communication and interpersonal skills
- Excellent organizational abilities and attention to detail
- Fluent in German and English (additional languages are a plus)
- Familiarity with hotel booking software and basic computer skills
As a Receptionist at the Drei Berge Hotel, you will be the first point of contact for our guests, setting the stage for a remarkable stay. Your role is crucial in creating a warm and welcoming atmosphere, making our guests feel like they've stepped into a world apart.
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