Customer Excellence Director

Vor 2 Tagen


Zürich, Zürich, Schweiz Hitachi ABB Power Grids Vollzeit

Pioneering Customer Experience Excellence

We are on the lookout for a visionary Global Customer Experience Manager to spearhead our Service Business Unit's transformation journey. This critical role involves driving customer satisfaction, loyalty, and retention through innovative initiatives.

Reporting directly to the Global Head of Quality and Continuous Improvement, you will be based in a strategically chosen Hitachi Energy location. The ideal candidate should possess exceptional leadership skills, technical expertise, and a deep understanding of customer needs.

Key Responsibilities
  • Develop and implement cutting-edge strategies to enhance customer experiences.
  • Lead cross-functional teams to design and deploy impactful programs that drive customer satisfaction.
Requirements
  • A strong track record of delivering customer-centric projects with measurable success.
  • Deep knowledge of industry trends, process optimization techniques, and innovative solution development.
  • Exceptional leadership and communication skills to drive team alignment and engagement.

This exciting opportunity calls for a dedicated professional who can make a tangible difference in shaping the future of customer experience excellence.



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