Aktuelle Jobs im Zusammenhang mit Technical Solutions Expert - Emmen, Luzern - ALSO

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Technical Solutions Expert

vor 2 Monaten

Emmen, Luzern, Schweiz ALSO Vollzeit

About ALSO

ALSO is a leading technology provider for the ICT industry, active in 30 countries in Europe and 144 countries worldwide.

The company has a strong presence in the market, with net sales of 11.1 billion euros in 2023 and a team of around 4,000 employees.

ALSO offers a comprehensive ecosystem of hardware, software, and IT services from over 800 vendors in more than 1,540 product categories.

The company operates in the spirit of the circular economy, providing services from provision to refurbishment from a single source.

Business Models

ALSO has three business models:

  • The Supply division focuses on the transactional range of hardware and software.
  • The Solutions division supports customers in the development of customized IT solutions and ready-to-use IoT applications.
  • The Service area offers subscription-based cloud offerings for software and hardware, as well as platforms for cybersecurity, IoT, virtualization, and AI.

Job Description

We are seeking a knowledgeable and customer-focused Reseller API Consultant to join our team.

The ideal candidate will provide expert guidance and support to our resellers on how to effectively use and integrate our APIs with their platforms.

This role requires a deep understanding of API functionalities, excellent communication skills, and the ability to troubleshoot and resolve integration issues.

Responsibilities

  • Act as the primary point of contact for resellers regarding API integration and usage.
  • Provide expert guidance and support to resellers on how to effectively use our APIs.
  • Assist resellers in understanding API documentation, capabilities, and best practices.
  • Collaborate with resellers to identify their integration requirements and provide tailored solutions.
  • Troubleshoot and resolve API integration issues in a timely and efficient manner.
  • Conduct training sessions and webinars to educate resellers on API functionalities and updates.
  • Develop and maintain comprehensive API documentation, guidelines, and best practices.
  • Collect feedback from resellers to identify areas for API improvement and enhancement.
  • Assist in the development of new APIs or enhancement of existing APIs as needed.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in API consulting, support, or development.
  • Strong understanding of RESTful API design principles and best practices.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Experience with API management tools such as Postman, Swagger, or similar.
  • Familiarity with authentication and authorization mechanisms (e.g., OAuth, JWT).
  • Ability to work independently and manage multiple projects simultaneously.

Benefits

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and collaborative team.
  • Professional development and training opportunities.