Customer Experience Coordinator
vor 11 Stunden
We are seeking a highly motivated Customer Experience Coordinator to join our team at Gi Group SA.
About the Role:
The Customer Experience Coordinator will be responsible for ensuring seamless client experiences in our stores by providing sales administration and support to the sales team. This role involves delivering items on time to sales associates, updating them on order status and delivery arrangements, and performing various administrative tasks to maintain clientele records.
Key Responsibilities:
- Deliver items on time to sales associates
- Provide updates to sales associates on order status and delivery arrangements
- Perform administrative functions to update clientele records
- Communicate with supervisors if issues arise
- Support sales associates in maintaining store stock levels to optimize sales
- Participate in store maintenance and stock-keeping activities
- Comply with loss prevention procedures to ensure inventory integrity
- Provide exceptional customer service by supporting sales teams in client correspondence via email, phone calls, or letters
- Maintain product knowledge to enhance sales quality
Requirements:
To succeed in this role, you will need:
- Strong commitment to delivering exceptional customer experiences
- Fluency in German and English, both spoken and written (other languages an asset)
- Excellent interpersonal skills
- Good stress management, flexibility, and adaptability
- Ability to work effectively in a team environment
Location: Zurich
Industry: Fashion Design
Job Function: Retail Sales
Type: Fixed-term contract
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