Aktuelle Jobs im Zusammenhang mit Customer Value Optimizer - Genf, Genf - Capco

  • Customer Lifecycle Strategist

    Vor 5 Tagen

    Genf, Genf, Schweiz Capco Vollzeit

    About CapcoCapco is a global technology and business consultancy focused on the financial services sector.We have extensive expertise in capital markets, banking and payments, wealth and asset management, and energy. Our deep knowledge spans the financial services offering, including Finance, Risk and Compliance, Financial Crime, Core Banking, and more.Our...

  • Customer Service Representative

    Vor 7 Tagen

    Genf, Genf, Schweiz Express, Inc. Vollzeit

    Customer Service Representative RoleAt Express, we value excellent customer service skills and ability to interact with customers in a friendly and professional manner. As a Customer Service Representative, you will be responsible for resolving customer complaints and issues, as well as promoting our credit and loyalty programs.Benefits:Medical, pharmacy,...

  • Customer Experience Director

    Vor 3 Tagen

    Genf, Genf, Schweiz Caterpillar Financial Services Corporation Vollzeit

    **Job Overview:**We are looking for a highly experienced Marketing and Product Development Lead to drive business growth and improve customer experience across the EAME region.This role will be responsible for developing and implementing marketing strategies, evaluating market segments for profit potential, and deploying innovative product and service...

  • Customer Service Liaison

    Vor 4 Tagen

    Genf, Genf, Schweiz Indus Hospitality Group Vollzeit

    Indus Hospitality Group is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our front desk operations, you will be responsible for providing exceptional guest experiences through personalized attention, prompt service, and a deep understanding of our brand values.Key ResponsibilitiesProvide...

  • Customer Service Europe Supervisor

    Vor 3 Tagen

    Genf, Genf, Schweiz Christian Louboutin Group Vollzeit

    Customer Service Europe Supervisor - permanent positionWe are looking for our Customer Service Europe team a: Customer Service Europe SupervisorType of contract: permanent contractLocation: GenevaOverview and purpose of the role:Under the leadership and guidance of the Customer Service Management, as Customer Service Supervisor you are responsible for...

  • ERP Solution Architect OTC

    vor 2 Wochen

    Genf, Genf, Schweiz Randstad (Switzerland) Ltd. Vollzeit

    job detailsDrive Business Value with Randstad Digital Switzerland (ERP OTC Consultant, Geneva)Join our team in Geneva and be a key player in a transformative ERP project Randstad Digital Switzerland is seeking a skilled ERP Order-to-Cash (OTC) Consultant to optimize and manage critical OTC processes for our valued client.Your Mission: You'll be instrumental...

  • ERP Solution Architect OTC

    vor 2 Wochen

    Genf, Genf, Schweiz Randstad (Schweiz) AG Vollzeit

    JobdescriptionDrive Business Value with Randstad Digital Switzerland (ERP OTC Consultant, Geneva)Join our team in Geneva and be a key player in a transformative ERP project Randstad Digital Switzerland is seeking a skilled ERP Order-to-Cash (OTC) Consultant to optimize and manage critical OTC processes for our valued client.Your Mission: You'll be...

  • Digital Onboarding Specialist

    Vor 5 Tagen

    Genf, Genf, Schweiz Capco Vollzeit

    About Customer Lifecycle Management (CLM)At Capco, we recognize the importance of delivering exceptional customer experiences across multiple touchpoints. Our CLM experts help clients optimize their customer journeys through data-driven insights and tailored strategies.This role offers an exciting opportunity to leverage your expertise in digital onboarding,...

  • Help Desk Specialist

    Vor 6 Tagen

    Genf, Genf, Schweiz JobCourier Vollzeit

    Job SummaryAs a First Level Technical Support Coordinator at JobCourier, you will play a crucial role in ensuring seamless customer interactions. Your responsibilities will include handling customer returns, providing technical support, and maintaining accurate records.Handle customer returns and resolve issues promptly.Provide technical support via phone,...

  • Technical Support Professional

    Vor 4 Tagen

    Genf, Genf, Schweiz UNOPS Peace and Security Cluster Vollzeit

    UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners' peacebuilding, humanitarian, and development projects worldwide. As a member of our IT team, you will contribute to the achievement of our mission by providing expert technical support and advice.You will work closely with our Geneva office to manage...

  • Executive Role

    Vor 2 Tagen

    Genf, Genf, Schweiz International Paper Vollzeit

    Key ResponsibilitiesThis role requires a high level of expertise in supply chain management and customer relationship building.You will be responsible for:Developing and executing customer-specific account plans to improve efficiency, profitability, and customer satisfaction.Participating in monthly demand planning processes and validating...

  • Strategic Planning

    vor 20 Stunden

    Genf, Genf, Schweiz DIGITAL LUXURY GROUP, DLG SA Vollzeit

    Responsibilities:Generate new leads and opportunities within an assigned account set, representing our largest and most strategic existing customer base at Sonar via upselling and cross-selling.Ensure that minimum requirements are established, managed and maintained with customers, such as quarterly business reviews.Onboard customers throughout their entire...

  • Head of Infrastructure Services

    Vor 4 Tagen

    Genf, Genf, Schweiz FEDERATION INTERNATIONALE DE L'AUTOMOBILE Vollzeit

    About the Role:The Head of IT Operations will play a critical role in shaping our IT service management strategy, driving innovation, and delivering exceptional results. As a key member of our senior leadership team, you will work closely with stakeholders to identify opportunities for improvement and implement best practices.You will have the autonomy to...

  • Procurement Specialist

    Vor 4 Tagen

    Genf, Genf, Schweiz Experis Switzerland Vollzeit

    About the RoleAre you ready to take your procurement career to the next level? As a Procurement Specialist, you will be at the heart of our team, driving strategic sourcing initiatives and building strong supplier relationships. Your expertise will help us optimize costs and ensure compliance with industry standards.The ideal candidate will have a Bachelor's...

  • Product Owner

    Vor 5 Tagen

    Genf, Genf, Schweiz skyguide Vollzeit

    Your mission: In this role, you will join one of our SAFe teams, responsible of the maintenance and continuous development of some of the Skyguide's aeronautical surveillance data management systems. Your main objective will be to maximize delivered value. This involves managing the team's backlog, prioritizing user stories and features and fostering a...

  • Machine Learning Engineer

    Vor 5 Tagen

    Genf, Genf, Schweiz Talan Group Vollzeit

    Talan Group's innovative approach to technology has enabled us to become a leader in the IT services industry. Our team of experts specializes in designing and implementing cutting-edge AI and ML solutions that unlock business value through intelligent automation, advanced analytics, and data-driven decision-making.Job DescriptionWe are seeking a Senior AI...

  • AI Solutions Architect

    Vor 5 Tagen

    Genf, Genf, Schweiz Talan Group Vollzeit

    The Talan Group is a leading IT services company specializing in data and AI-driven solutions, supporting our clients in their digital transformation journeys. Our mission is to design and implement cutting-edge AI and ML solutions that unlock business value through intelligent automation, advanced analytics, and data-driven decision-making.Job DescriptionWe...

  • Dry Bulk Transportation Professional

    Vor 2 Tagen

    Genf, Genf, Schweiz SwissMarine Vollzeit

    Succeed as a Supramax Freight Trader at SwissMarine, a pioneering freight operator specializing in dry bulk transportation. With over 170 vessels under management, we are expanding our team to focus on Supramax and Ultramax vessels operating globally.Job Description:Foster strong customer relationships and negotiate contractsStay up-to-date with market...

  • Manufacturing System Developer

    vor 24 Stunden

    Genf, Genf, Schweiz Sécheron SA Vollzeit

    We are looking for a detail-oriented and organized Production Engineer to optimize our manufacturing processes and improve overall productivity.About Sécheron SAOur company values innovation, teamwork, and customer satisfaction. We strive to deliver high-quality products and services that meet the evolving needs of our customers.We promote a culture of...

  • Account Growth Specialist

    Vor 6 Tagen

    Genf, Genf, Schweiz Sysco Northeast Rdc Vollzeit

    Sysco Northeast Rdc Overview:We are a leading supplier of food and related products to the foodservice industry, committed to delivering high-quality products and exceptional customer service.Job Role:This outside sales position is responsible for promoting our products and services, building relationships with new and existing accounts, and driving personal...

Customer Value Optimizer

vor 1 Woche

Genf, Genf, Schweiz Capco Vollzeit

Capco is a global technology and business consultancy, focused on the financial services sector.

We're experts in capital markets, banking and payments, wealth and asset management, and energy.

Our team is committed to growing our business and hiring the best talent to help us get there.

We're focused on maintaining our nimble, agile, and entrepreneurial culture.

Your Day:

  • Utilize innovative and data-driven approaches to design and execute tailored CLM strategies that optimize customer value and engagement.
  • Play a pivotal role in strengthening and expanding our client network through excellent content delivery and relationship management.
  • Conduct business analysis to define clear and understandable business requirements for your IT colleagues.
  • Support various business lines by following up on business requirements, conducting testing to ensure functionality delivery quality.
  • Report regularly and comprehensively on your progress and issues to key stakeholders.
  • Be reactive and support teams when issues arise to fix/mitigate them quickly.
  • Regularly update and consult with senior management on the progress and effectiveness of CLM strategies, providing reports and insights.

Your Fit:

  • Bachelor's degree in computer science or a related field; a master's degree or professional certifications are a plus.
  • Knowledge of different business lines of a bank, their role, and interaction with the general organization.
  • Key skills include digital onboarding, digital channels, digital advisory/omnichannel, and digital marketing/Customer Relationship Management.
  • Experience with CLM tools such as Salesforce, BSI, HubSpot, EngageBay.
  • A 'can-do' attitude with a strong passion for business improvement and change.
  • Good understanding of day-to-day production activities of different business teams.
  • Strong problem-solving and business analysis skills.
  • Fluency in English and French, coupled with presentation skills.