Technical Lead for End User Services

Vor 4 Tagen


Zug, Zug, Schweiz Millennium Management Vollzeit

As a Senior Technical Support Engineer in the End User Services team, you will serve as a role model and mentor to your colleagues. Your expertise and experience will guide and inspire fellow engineers, fostering their professional growth and development.

You will play a crucial role in supporting the EUS Management team by promoting good working practices and ensuring adherence to company policies and procedures. Your dedication will extend to maintaining optimal telephone coverage at all times, guaranteeing prompt and efficient assistance to employees.

Key Responsibilities

  • Provide exceptional technical support to end-users in a courteous and professional manner.
  • Assist in the day-to-day operations of the helpdesk, ensuring adequate phone coverage.
  • Identify and correctly handle high-priority issues as per the escalation process.
  • Maintain oversight of the daily incident queue, ensuring timely ticket assignment and processing.
  • Create and maintain technical documentation, sharing knowledge within the team.
  • Proactively identify opportunities for improvement and implement required changes to processes and procedures.
  • Contribute to IT projects globally, leveraging your technical expertise.
  • Lead by example, demonstrating professionalism and technical know-how.
  • Take ownership of projects and processes as directed by EUS Management.

Desirable Skills and Qualifications

  • At least 5 years of experience working at an enterprise level within finance, specifically within trade-floor support.
  • Excellent troubleshooting skills in a logical, methodical, and consistent manner.
  • Exceptional analytical and problem-solving skills.


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