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Client Relationship Manager
vor 1 Woche
Oliver James is a leading provider of innovative solutions, driven by a passion for excellence and customer satisfaction. As a Service Delivery Manager, you will play a pivotal role in maintaining and expanding our client base, ensuring seamless service delivery, and driving business growth.
The successful candidate will have a strong background in client-facing roles, with a proven ability to build lasting relationships, manage budgets, and raise POs. German fluency is essential for this position.
Job Description:
- Develop and execute strategies to enhance client satisfaction, loyalty, and retention.
- Collaborate with cross-functional teams to design and implement effective solutions, addressing complex issues and exceeding client expectations.
- Manage and monitor KPIs and SLAs, ensuring alignment with business objectives and client needs.
- Identify and capitalize on opportunities to promote organizational offerings, driving revenue growth and expansion.
Requirements:
- Minimum 3 years of experience in a client-facing role.
- Strong relationship-building skills and proven ability to retain clients.
- Experience owning budgets, raising POs, and managing invoices.
- German fluency required.
