Sales Support Coordinator
vor 3 Wochen
About the Role
The Sales Support Coordinator will be in direct contact with our existing manufacturer and retail customers and partners, handling incoming inquiries and account management tasks in a timely manner.
Your Key Responsibilities
- Process customer inquiries and complaints, ensuring prompt and effective resolution.
- Establish and maintain long-term customer relationships, making business with CHEP easy for existing customers and during the onboarding process for new customers.
- Proactively manage accounts using SAP, BW, myCHEP, and CRM Siebel systems.
- Collaborate with the commercial unit, providing direct support and administrative assistance for asset management aspects, including retail and FSE.
- Lead audits for small accounts and support national and EKA, retail audits, planning, negotiation, evaluation, and settlements.
- Conduct root cause analysis and implement corrective actions for complaints and service deficiencies in logistics execution, supply chain, communication, and product quality.
- Review and optimize existing processes to improve efficiency.
- Identify growth potential and proactively engage potential new customers, creating offers and negotiating to implement new business along the buyer's journey.
Requirements
- Bachelor's degree in economics or equivalent.
- Minimum two years of working experience in a customer service environment with high interactions with systems, including transactional and master data.
- Knowledge of manufacturer accounts and/or retail accounts is a plus.
- Experience working in a matrix organization is a plus.
- High customer-centricity orientation.
- Team player with a flexible approach to problem-solving.
- Intermediate analytical skills/numeracy.
- Strong written and oral communication skills.
- Willingness to optimize existing processes as a continuous expectation.
- MS Office proficiency.
- Siebel and SAP knowledge desirable/plus.
- Languages: fluent German, English, and French are a must.
What We Offer
- Flexible Hybrid Working model.
- Workation options.
- Competitive remuneration package including annual bonus based on company and personal performance.
- Three days per annum to use for volunteering projects.
- Other benefits.
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