Sales Support Coordinator
vor 2 Wochen
About the Role
The Sales Support Coordinator will be the primary point of contact for our existing manufacturer and retail customers and partners, responsible for timely handling of incoming inquiries and account management tasks.
Key Responsibilities
- Process customer inquiries and complaints in a timely and professional manner.
- Develop and maintain long-term customer relationships to ensure business continuity and growth.
- Proactively manage customer accounts, including SAP, BW, myCHEP, and CRM Siebel.
- Collaborate with the commercial unit to provide direct support and administrative assistance.
- Support asset management aspects, including retail and FSE.
- Lead and support audits, including planning, negotiation, evaluation, and settlements.
- Conduct root cause analysis and implement corrective actions for complaints and service deficiencies.
- Review and optimize existing processes to improve efficiency and effectiveness.
- Identify and pursue new business opportunities, creating offers and negotiating with potential customers.
Requirements
- Bachelor's degree in economics or equivalent.
- Minimum two years of experience in a customer service environment, with high interactions with systems.
- Knowledge of manufacturer and retail accounts is a plus.
- Experience working in a matrix organization is a plus.
- High customer-centricity orientation.
- Team player with a flexible approach to problem-solving.
- Intermediate analytical skills and numeracy.
- Strong written and oral communication skills.
- Willingness to optimize existing processes.
- MS Office proficiency.
- Siebel and SAP knowledge is desirable.
- Fluency in German, English, and French is required.
What We Offer
- Flexible hybrid working model.
- Workation options.
- Competitive remuneration package with annual bonus.
- Three days per annum for volunteering projects.
Preferred Education
Bachelor's degree
Preferred Level of Work Experience
1-3 years
Remote Type
Hybrid Remote
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