IT Support Professional
Vor 6 Tagen
We are looking for an IT Support Professional to join our team at Oliver James. As a Server Virtualization expert, you will be responsible for delivering top-tier support and troubleshooting services to our customers.
The ideal candidate will have a strong background in server virtualization, Windows servers, and Office 365. A solid understanding of client management, Active Directory, group policies, and profile management is also essential.
We offer a flexible working environment with opportunities for remote work and flexible hours. Our team is committed to delivering exceptional customer service and support.
Key Responsibilities:
- Provide professional technical support for customers, handling 2nd and 3rd level incidents.
- Analyse and resolve disruptions to customer infrastructures with a focus on efficiency.
- Identify optimisation potential, propose effective solutions, and discuss them with customers.
Ideal Experience / Background:
- Expertise in server virtualization (VMware), Windows servers (up to Windows Server 2022), Office 365, client management (Windows 11), Active Directory, group policies (GPO), and profile management.
- Extensive knowledge of Microsoft Exchange Online, Microsoft Intune, and Microsoft Entra ID.
- Strong analytic and problem-solving skills, with a calm and solution-oriented approach to high-pressure situations.
What We Offer:
- A dynamic and supportive work environment with opportunities for professional growth.
- A competitive salary and benefits package.
- The chance to work with a talented team of professionals who share your passion for technology.
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