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Cloud Operations Specialist
vor 2 Wochen
Company Overview:
Luxoft is a global technology change and delivery organization, comprising nearly 500 individuals located in Switzerland, Poland, Singapore, and India.
Project Description:
- We provide global records and document processing, archiving, and retrieval solutions to all business divisions focusing on supporting Legal, Regulatory, and Operational functions.
Job Responsibilities:
- Identify, troubleshoot, and resolve complex production issues, ensuring effective communication of technical solutions to stakeholders.
- Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis using ITIL Change, Incident, and Problem management processes.
- Oversee maintenance schedules, deployments, and performance tuning for applications to ensure optimal functionality.
- BATCH Job and Application Access Administration (scheduling, execution, monitoring, and reporting)
- Build and manage CI/CD pipelines to deploy cloud native applications and services.
- Administer and manage the overall cloud infrastructure and services.
- Lead initiatives for process optimization and implement automation tools and frameworks to streamline routine improvements in incident management, maintenance tasks, service delivery, and system performance.
- Engage in long-term capacity planning to meet current and future requirements; recommend and execute design enhancements to improve reliability, security, and operational processes.
- Collaborate with Business, Risk, Governance, software developers, system administrators, and other IT teams to ensure seamless issue resolution and continuous improvement by measuring, tracking, and improving production SLO/SLA's/KPI's.
- Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.
- Support audit requests in a timely fashion providing needed documentation and evidence.
- Plan and implement certificate creation/renewals as needed.
- Works with team members to brainstorm on ways to improve processes, deployments, and tools. Works with the team to develop best practices.
- Creates and maintains documentation for the process and tools used by the team.
Mandatory Skills:
- Familiarity with ITIL & ITSM framework.
- Proficient scripting skills in UNIX Shell, PERL, Python, PowerShell, and SQL.
- Good knowledge in SQL - to run queries and data extracts from databases.
- Experience in Azure Cloud platform.
- Experience in GITHUB and overall GITOPS Principles for version control.
- Experience with Roll Based Access Control (RBAC).
Nice-to-Have Skills:
- Experience in Agile Framework.
