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Automotive Service Development Manager
vor 1 Woche
At BYD Europe, we're seeking a skilled Automotive Service Development Manager to drive our aftersales service preparation, execution, and assessment.
Main Responsibilities- Develop and implement strategies to enhance partner service performance, set annual targets, and ensure goal achievement.
- Collaborate with legal and commercial teams to establish after-sales agreements with new distributors.
- Conduct regular regional visits, organize meetings, workshops, and activities with partners, reviewing business plans and securing quality of our service network.
- Investigate market information, cooperate with HQ on business planning, and manage customer satisfaction goals in collaboration with the Customer Service team.
- Bachelor's or master's degree, acquired by education or work experience, with strong leadership skills and at least 5 years of managerial experience.
- Proven experience as an After Sales Manager within an OEM environment, preferably automotive, with affinity for electric mobility.
- Strong communication and negotiation skills, excellent English and German language skills, and willingness to travel frequently within the territory and abroad.
- Customer service and automobile-related working experience, with knowledge of other CEE languages or Chinese a plus.
