Luxury Retail Sales Expert
Vor 3 Tagen
Embark on a career-defining opportunity as a Luxury Retail Sales Expert at La Prairie Switzerland.
This coveted role offers the chance to master the art of delivering exceptional customer experiences in a premium environment. As a Luxury Retail Sales Expert, you will take ownership of your performance, leading your team to achieve ambitious business goals while upholding the highest standards of luxury retail service.
Your Key Responsibilities:
Customer Experience:
- Embody the values, vision, and luxury identity of La Prairie by providing expert and professional advice to discerning local and international customers.
- Deliver tailored product recommendations through active listening and demonstrate products using La Prairie's Art of Service and Art of Beauty rituals.
- Share the brand's story, innovation, and values through compelling storytelling and build and nurture loyal clientele through outstanding customer service and relationship management.
Partnerships and Retailer relationships:
- Nurture strong partnerships with retailer management teams, acting as the primary liaison between the brand and the retailer.
- Foster professional relationships with competitor brand representatives.
Business and Operations:
- Monitor and drive counter performance by analyzing and managing KPIs (sales, traffic, conversion rates, average basket size, etc.).
- Prepare and present business reports to the Retail Manager, providing actionable insights and recommendations.
- Manage inventory and operations effectively to ensure optimal product availability and oversee the implementation of La Prairie's visual merchandising guidelines.
What You Need to Succeed:
- Prior experience in luxury retail sales, customer service, or a related field is essential.
- Strong business acumen, including knowledge of retail KPIs, reporting, and data-driven decision-making.
- Demonstrated passion for delivering exceptional customer experiences in a premium environment.
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