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Technical Business Analyst

vor 2 Monaten


Zürich, Zürich, Schweiz Company 81 - Manulife Data Services Inc. Vollzeit
Job Description

About the Role

We are seeking a highly skilled Senior Business Systems Analyst to join our team at Company 81 - Manulife Data Services Inc. As a key member of our organization, you will play a critical role in providing technical expertise and support to our business stakeholders.

Key Responsibilities

  • Provide Level 2 analysis and troubleshooting support for a suite of business applications.
  • Design, code, unit test, and integrate new features and functionality as needed.
  • Act as the technical escalation point of contact for all important and critical incidents and issues related to our end-to-end processes.
  • Fully understand the support escalation procedures for all technical teams and business teams.
  • Provide timely updates for all critical issues, track who is working on the specific issue, root causes, and estimate time for issue resolution.
  • Coordinate with different production support teams and Global, Regional, and local IT teams to resolve production issues.
  • Build partnerships with relevant stakeholders and application teams.
  • Monitor and analyze any issues, and if possible, recommend or proactively apply solutions to prevent further implications or problems.
  • Facilitate requirements elicitation, business impact analysis, and document solution designs and other solution alternatives to accommodate business demand and needs.
  • Serve as a Subject Matter Expert (SME) to provide guidance and support to market/business leads.
  • Perform ad-hoc responsibilities as directed by management.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
  • Minimum 5 years of experience supporting enterprise-level and trading applications at Level 2 (support).
  • Proven background in software development lifecycle, agile, and DevOps principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new features.
  • Knowledge in Installation, configuration of Apex, SWIFT, and related applications is preferred.
  • Awareness of ITIL (incident, problem, change, and release management) practices in aligning IT services with business needs.
  • Innovative problem-solving skills with the ability to exercise flexibility and judgment.
  • Work experience in the financial services industry, particularly in the Banking domain or Capital Market Domain, is a plus.
  • Strong verbal and written communication skills with the ability to effectively articulate and communicate technical vision, possibilities, and outcomes.
  • Ability to work in a fast-paced environment, handle high-pressure situations, and multitask.
  • A capacity for constant learning from both success and failure, remaining open to change and continuous improvement.
  • Amenability to work on DAY and/or NIGHT shift schedules.

Technical Skills

  • AKS (Azure Kubernetes) microservices, stop, and restart of microservices.
  • SQL, Databases, and basic network configuration.
  • CA Workload Automation.
  • JIRA.
  • Java 8, Spring Boot 1.x.

Technical Skills (Nice to Have)

  • Knowledge in languages such as Java Springboot, JavaScript, HTML5, CSS3, Angular/React, GraphQL, Kafka/IBM MQ Messages, and/or similar technologies.
  • Bigdata, Hadoop.
  • CI/CD.
  • GIT HUB (GHA).
  • CodeQl, Synk, and Dependabot Scan tool.
  • Informatica.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer