Enterprise E-commerce Strategist
Vor 5 Tagen
Salesforce, the Customer Company, inspires the future of business with AI, Data, and CRM. We empower companies to blaze new trails and connect with customers in a whole new way.
We help businesses across every industry achieve their e-commerce objectives through our Commerce Cloud platform.
As a Consumption Lead, you will drive adoption, growth, and success of Commerce Cloud within our largest GMV customers.
You will set the strategic direction and consumption growth for priority accounts.
This is an exciting role that offers a unique opportunity to experience the consumption transformation that Salesforce is going through.
Job Description
The ideal candidate will have 7+ years of applicable sales/customer success experience with technical expertise.
You will drive consumption/adoption in enterprise accounts and portfolio management.
Strong experience in enterprise e-commerce solutions is a plus.
You will engage technical and business stakeholders and be fluent in German and English.
Key Responsibilities
- Drive consumption growth through successful implementation of initial commerce use cases
- Understand customer's business and objectives by conducting research and preparing thoughtful questions and insights in advance of customer meetings
- Practice active listening and uncovering customer's buying motivators, decision criteria, investment propensity, and who's who in the customer's buyers circle
- Apply business acumen in business planning by considering economic, industry, and company factors with a customer-centric lens
- Track and drive key consumption metrics including GMV, order volume, and platform utilization
- Develop data-driven expansion strategies based on consumption patterns
- Create and execute account plans to achieve targeted consumption goals
Technical Expertise
- Understand customer's e-commerce architecture and business requirements
- Create technical POCs for commerce expansion opportunities
- Guide customers on commerce platform best practices and optimization
Candidate Qualifications
- 7+ years of applicable sales/customer success experience with technical expertise
- Experience driving consumption/adoption in enterprise accounts and portfolio management
- Strong experience in enterprise e-commerce solutions
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