Senior Technical Delivery Manager

vor 2 Monaten

Genf, Genf, Schweiz MSC CRUISES Vollzeit
Job Purpose

As a key member of our Digital Technology department, the Mobile & On-Board Technical Delivery Senior Manager plays a pivotal role in overseeing the technological aspects of our onboard digital cross-channel platform, MSC for Me. This platform is available to our guests both pre-boarding and on-board our smart-ships.

Key Accountabilities
  • Lead and manage end-to-end project lifecycles, ensuring successful delivery of technology initiatives within budget, scope, and timeline.
  • Define project objectives, requirements, and deliverables according to business requirements, and create comprehensive project plans.
  • Manage demand: interact with business owners to identify and satisfy their needs and priorities, develop a deep understanding of the requirements, conduct feasibility analyses, manage capacity, budget, plan, and backlog.
  • Provide guidance during the identification of solution architectures and technical solutions to fulfill business needs.
  • Manage operations and incidents: coordinate and manage service managers and operations teams to monitor system health and respond to incidents as needed; ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Execute as-is systems change requests and enhancements: UX/UI design, detailed planning, execution monitoring, and issue management, reporting to business owners, delivery, and release into production, countries roll-out.
  • Implement project management methodologies and best practices to optimize project execution and resource utilization.
  • Proactively identify and mitigate project risks, issues, and dependencies; monitor project progress and provide regular status updates and report to senior management.
  • Interact with other company departments and build strong relationships with teams and internal/external stakeholders to enable effective dialogue exchange.
  • Lead the technical team, including staff recruitment, performance assessment, training, and mentoring.
Qualifications
  • Master/Bachelor's Degree in Computer Science or IT Engineering.
  • Fluent in English, any other language is an advantage.
  • Solid experience (at least 15 years) of technical project management/digital transformation in complex enterprise environments is mandatory.
  • Possess a strong understanding of the technical architecture of the solution and be capable of making informed decisions regarding architecture evolution, as well as assessing the impacts of requests and decisions.
  • Specific experience in web, mobile, and integration architectures with a proven track record of success. Former experience of technical development, either back-end or front-end, an advantage.
  • Proven experience as a Project Manager in the technical industry, specifically managing complex digital platform projects with both agile and waterfall approaches.
  • Proven budget management experience.
  • Expertise of modern software delivery models and processes (i.e., Agile, DevOps).
  • Understanding of cyber security best practices and the ability to work closely with the company's cyber security department to ensure data security and privacy.
  • Working understanding of both cloud and on-premise environments and associated technologies.
  • Knowledge of the Atlassian suite – Jira, and Confluence.
  • Additional experience/qualifications in analyzing technical performance data, Dynatrace, and other application maintenance monitoring.
  • Strong leadership skills, with experience in managing and developing teams of at least 20+ people.
  • Excellent communication and collaboration skills, with experience interacting with business owners and other key stakeholders.
  • Availability to travel, up to 25% on an annual basis (mainly on-board ships and in Naples offices).
VISA Requirements (if any)

EU Passport or Right to work in Switzerland.

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