Senior Technical Delivery Manager

vor 1 Tag

Genf, Genf, Schweiz MSC CRUISES Vollzeit

Job Purpose

The Senior Technical Delivery Manager will oversee the technological aspects of the MSC for Me platform, ensuring successful delivery of technology initiatives within budget, scope, and timeline. This role will lead and manage end-to-end project lifecycles, define project objectives, requirements, and deliverables, and provide guidance during the identification of solution architectures and technical solutions.

Key Accountabilities

  • Lead and manage end-to-end project lifecycles, ensuring successful delivery of technology initiatives within budget, scope, and timeline.
  • Define project objectives, requirements, and deliverables according to business requirements, and create comprehensive project plans.
  • Manage demand: interact with business owners to identify and satisfy their needs and priorities, develop a deep understanding of the requirements, conduct feasibility analyses, manage capacity, budget, plan, and backlog.
  • Provide guidance during the identification of solution architectures and technical solutions to fulfill business needs.
  • Manage operations and incidents: coordinate and manage service managers and operations teams to monitor system health and respond to incidents as needed; ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Execute as-is systems change requests and enhancements: UX/UI design, detailed planning, execution monitoring and issue management, reporting to business owners, delivery and release into production, countries roll-out.
  • Implement project management methodologies and best practices to optimize project execution and resource utilization.
  • Proactively identify and mitigate project risks, issues, and dependencies; monitor project progress and provide regular status updates and report to senior management.
  • Interact with other company departments and build strong relationships with teams and internal / external stakeholders to enable effective dialogue exchange.
  • Lead the technical team, including staff recruitment, performance assessment, training, and mentoring.

Qualifications (Skills, Competencies, Experience)

  • Master / Bachelor's Degree in Computer Science or IT Engineering.
  • Fluent in English, any other language is an advantage.
  • Solid experience, at least 15 years, of technical project management / digital transformation, in complex enterprise environments is mandatory.
  • Possess a strong understanding of the technical architecture of the solution and be capable of making informed decisions regarding architecture evolution, as well as assessing the impacts of requests and decisions.
  • Specific experience in web, mobile and integration architectures with a proven track record of success. Former experience of technical development, either back-end or front-end an advantage.
  • Proven experience as a Project Manager in the technical industry, specifically managing complex digital platform projects with both agile and waterfall approaches.
  • Proven budget management experience.
  • Expertise of modern software delivery models and processes (i.e. Agile, DevOps).
  • Understanding of cyber security best practices and the ability to work closely with the company's cyber security department to ensure data security and privacy.
  • Working understanding of both cloud and on-premise environments and associated technologies.
  • Knowledge of the Atlassian suite – Jira, and Confluence.
  • Additional experience / qualifications in analysing technical performance data, Dynatrace and other application maintenance monitoring.
  • Strong leadership skills, with experience in managing and developing teams of at least 20+ people.
  • Excellent communication and collaboration skills, with experience interacting with business owners and other key stakeholders.
  • Availability to travel, up to 25% on an annual basis (mainly on-board ships and in Naples offices).

VISA Requirements (if any)

EU Passport or Right to work in Switzerland.

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