Process Improvement Consultant
Vor 6 Tagen
About the Role
As an Operational Excellence Specialist at Company 81 - Manulife Data Services Inc., you will play a key role in driving process improvement and business transformation initiatives. Your primary responsibility will be to execute tasks assigned by the project manager, focusing on project/service delivery and process improvement.
Key Responsibilities:
- Conduct process discovery and walkthrough sessions to identify operational and support process gaps and opportunities.
- Gather and validate information and data to support project objectives, and develop project deliverables.
- Identify and quantify process and performance gaps, and develop continuous improvement opportunities.
- Measure and track benefits of Operational Excellence projects.
Qualifications:
- 3 years of combined experience working in insurance and/or BPO customer service operations and in process or performance improvement teams.
- At least 1 year of experience participating in process & performance improvement projects as a Business/Process/Data Analyst for customer service operations in the insurance, BPO, and/or shared services industry.
- At least 1 year of experience managing project stakeholders, including delivering formal presentations, developing status reports, and facilitating project meetings.
About Company 81 - Manulife Data Services Inc.
Company 81 - Manulife Data Services Inc. is a leading international financial services group that provides financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. We operate globally, with a presence in Asia, Canada, and Europe, and serve over 34 million customers worldwide.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
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