Process Improvement Consultant

Vor 6 Tagen


Zürich, Zürich, Schweiz Company 81 - Manulife Data Services Inc. Vollzeit

About the Role

As an Operational Excellence Specialist at Company 81 - Manulife Data Services Inc., you will play a key role in driving process improvement and business transformation initiatives. Your primary responsibility will be to execute tasks assigned by the project manager, focusing on project/service delivery and process improvement.

Key Responsibilities:

  • Conduct process discovery and walkthrough sessions to identify operational and support process gaps and opportunities.
  • Gather and validate information and data to support project objectives, and develop project deliverables.
  • Identify and quantify process and performance gaps, and develop continuous improvement opportunities.
  • Measure and track benefits of Operational Excellence projects.

Qualifications:

  • 3 years of combined experience working in insurance and/or BPO customer service operations and in process or performance improvement teams.
  • At least 1 year of experience participating in process & performance improvement projects as a Business/Process/Data Analyst for customer service operations in the insurance, BPO, and/or shared services industry.
  • At least 1 year of experience managing project stakeholders, including delivering formal presentations, developing status reports, and facilitating project meetings.

About Company 81 - Manulife Data Services Inc.

Company 81 - Manulife Data Services Inc. is a leading international financial services group that provides financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. We operate globally, with a presence in Asia, Canada, and Europe, and serve over 34 million customers worldwide.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.


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