Technical Knowledge Specialist

vor 2 Wochen

Luzern, Luzern, Schweiz Mercy Corps Vollzeit
About the Job

The Technical Knowledge Consultant will play a pivotal role in elevating the department's understanding of new functionality, driving knowledge capture, and enabling the team to tackle complex assignments.

Key ResponsibilitiesKnowledge Capture
  • Investigate product features and solutions in advance of new training courses, expediting content development.
  • Collaborate with cross-functional teams and attend Sprint calls to understand upcoming features and solutions.
  • Seek out use-cases for new features and solutions to accelerate OneStream community enablement.
  • Liaise with support teams to understand topics causing concern and determine documentation/training approaches.
Enablement
  • Function as a Subject Matter Expert (SME) to the Product Knowledge department.
  • Use effective knowledge transfer to accelerate department deliverables.
  • Deliver department-level training and enablement sessions to deepen platform understanding.
  • Act as a mentor to new hires, helping build their knowledge and understanding of the platform.
  • Identify knowledge shortfalls to enhance documentation and training content value.
  • Help maintain and update the OneStream application used for creating new courses.
  • Validate content for the Release Highlights eLearning course.
Content Validation
  • Support the Documentation team by providing practical use cases for reference material, release notes, and other documentation.
  • Support the Content Development team to ensure technical accuracy of learning assets.
Requirements
  • BSc/MSc in Computer Science, Finance, Accounting, or Information Technology.
  • 3+ years OneStream experience in a support function, working closely with engineering, enablement, delivery, and product management teams.
  • Technical proficiency with enterprise technologies.
  • Experience working in a growth organization where quick-thinking and flexibility are essential.
  • Analyse and communicate technical issues and lead discussion.
Preferred Qualifications
  • Accounting or finance background.
  • Product knowledge equivalent to a OneStream Certified Architect.
  • Knowledge of SQL database technologies and database management.
  • Knowledge of VB.net.
Knowledge, Skills & Abilities
  • Innovative and creative problem-solver with a naturally inquisitive nature.
  • Ability to build strong relationships and communicate effectively with internal stakeholders.
  • Comfortable addressing and teaching groups.
  • Ability to learn complex technical topics and articulate understanding to others.
  • Knowledge of CPM/EPM applications such as OneStream, Oracle/Hyperion, SAP, Anaplan, and Tagetik.
  • Experience in CPM domain Financial Reporting, multi-dimensional modelling, integration, reporting, forecasting, and planning.
  • Passion for learning new technologies and software.
About Us
  • Transparency around corporate structure, salary, and benefits.
  • Core value of customer success.
  • Variety of project work (not industry specific).
  • Strong culture and camaraderie.
  • Multiple training opportunities.

OneStream is an Equal Opportunity Employer.

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