Luxury Experience Manager
Vor 2 Tagen
The FIVE Hotels and Resorts group is a pioneer in front office innovation, renowned for its award-winning team that embodies excellence. We are seeking a dynamic individual to join our Zurich-based hotel as a Junior Concierge, where you will be part of a diverse team dedicated to delivering exceptional gastronomic experiences.
Job Description:
The ideal candidate will have proven experience working in a fast-paced environment, possessing strong organizational, communication, and leadership skills. As a key point of contact, you will efficiently respond to guest inquiries, provide information, and booking services. You will also be responsible for processing and delivering messages, luggage handling, and maintaining the lobby area's orderliness and safety guidelines.
Key Responsibilities:
- Serve as a key point of contact for guests
- Respond to guest enquiries
- Provide information, advice, and booking services
- Process and deliver messages for guests
- Deliver and safely store guest luggage
Required Skills and Qualifications:
To succeed in this role, you must have a hands-on approach with a 'can-do' work attitude, a commitment to delivering exceptional guest services with a passion, and previous experience in a luxury hotel. You should also possess strong working knowledge of industry regulations and be fluent in English and German.
Benefits:
As a valued member of our team, you will enjoy attractive incentive schemes, rapid career advancement opportunities, and the chance to live the exciting FIVE Life.
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