Customer Support Specialist
vor 4 Wochen
Are you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and problem-solving? We're looking for a skilled Customer Support Specialist to join our team at Die Schweizerische Post.
Key Responsibilities:
- Provide top-notch support to business customers and SwissID users via phone, email, or ticketing system
- Active troubleshooting and resolution of complex issues
- Process change requests and support PKI users with interface connections and certificate installation
- Clarify and revoke certificates as needed
- Support SwissID users with login issues, online identity verification, and qualified digital signatures
Requirements:
- Completed training and relevant experience in customer service/support
- Strong IT affinity and knowledge of OIDC, PKI, and data analysis
- Excellent communication skills and ability to remain calm under pressure
- Fluency in French and German, with additional languages a plus
What We Offer:
- Flexible working models and a modern working environment
- Five weeks of holidays and excellent transport connections
- Health promotion and a modern, height-adjustable workstation
We're committed to providing a supportive and dynamic work environment. If you're a motivated and detail-oriented individual with a passion for customer support, we'd love to hear from you
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