Customer Support Specialist

vor 4 Wochen


Opfikon, Zürich, Schweiz Die Schweizerische Post Vollzeit

Are you passionate about delivering exceptional customer experiences? Do you have a knack for troubleshooting and problem-solving? We're looking for a skilled Customer Support Specialist to join our team at Die Schweizerische Post.

Key Responsibilities:

  • Provide top-notch support to business customers and SwissID users via phone, email, or ticketing system
  • Active troubleshooting and resolution of complex issues
  • Process change requests and support PKI users with interface connections and certificate installation
  • Clarify and revoke certificates as needed
  • Support SwissID users with login issues, online identity verification, and qualified digital signatures

Requirements:

  • Completed training and relevant experience in customer service/support
  • Strong IT affinity and knowledge of OIDC, PKI, and data analysis
  • Excellent communication skills and ability to remain calm under pressure
  • Fluency in French and German, with additional languages a plus

What We Offer:

  • Flexible working models and a modern working environment
  • Five weeks of holidays and excellent transport connections
  • Health promotion and a modern, height-adjustable workstation

We're committed to providing a supportive and dynamic work environment. If you're a motivated and detail-oriented individual with a passion for customer support, we'd love to hear from you



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