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IT Application Management Lead

Vor 7 Tagen

Zürich, Zürich, Schweiz Coopers iET AG Vollzeit

Coopers iET AG is seeking an experienced IT Application Management Lead to oversee the smooth operation of Microsoft applications on our global tenant.

The ideal candidate will coordinate with internal and external IT specialists across all business units, ensuring seamless collaboration and effective communication.

Key Responsibilities:

  • Manage the design and implementation of features and upgrades for user-friendliness and process automation
  • Act as the primary contact for application improvement requests and implement changes accordingly
  • Create and maintain English-language documentation for users and team leaders
  • Conduct online training sessions for users and team leaders
  • Perform IT system audits to ensure compliance with security and data protection standards
  • Publish an annual IT security report highlighting key findings and recommendations
  • Maintain relationships with stakeholders and IT partners
  • Substitute for first-level IT support during vacations or emergencies
  • Define and coordinate SLAs for local IT infrastructure
  • Manage and control ICT budgets for the Swiss entity and global Microsoft licenses
  • Oversee ICT support staffing and provide guidance as needed

Your Profile:

  • 3+ years of experience in ICT application management, preferably in an international SME environment
  • Strong knowledge of MS Power Apps (Power BI, Flow), Azure, SQL, SharePoint, and Teams
  • Experience with ERP systems, particularly with interfaces such as EDI and APIs
  • Practical experience with MS 365, Dynamics 365 Sales, Abacus, and Pimcore
  • Strong project management skills and the ability to communicate with both technical and non-technical staff and external vendors
  • Team-oriented, independent, and solution-driven work approach
  • Willingness to travel and adapt to changing requirements
  • Excellent English skills (both spoken and written), German skills are a plus