Multilingual IT Support Professional for Zurich Office

vor 1 Woche

Zürich, Zürich, Schweiz Enova Consulting Vollzeit
About the Role

We are seeking a highly skilled Multilingual IT Support Professional to join our team in Zurich. As an integral part of our support squad, you will provide top-notch technical assistance to our clients.

Your Key Responsibilities:

  • Provide end-user support for company-supported computers, applications, and platforms.
  • Offer on-site support primarily in Zurich (Townhouse Office) and global remote support in coordination with the Support Specialists Squad.
  • Ensure timely and quality service delivery to end users when fulfilling requests or resolving incidents.
  • Improve overall end-user satisfaction by delivering a consistent customer experience and addressing any challenges or issues promptly.
Requirements

To excel in this role, you should have:

  • Experience as a help desk technician or in an end-user support role.
  • Familiarity with help desk and remote control software.
  • Understanding of computer systems, mobile devices, office automation products, video conferencing rooms, and other tech products.
  • Experience with Lenovo laptops/desktops, iPads/iPhones, HP/Sharp/Canon printers, Zebra industrial printers.
  • Knowledge of Windows 10, 11 Operating Systems, iOS.
  • Familiarity with Apple Business Manager, inTune, MDM.
  • Experience with Print Server and File Server permissions operations.
  • Ability to diagnose and resolve technical issues.
  • Familiarity with Atlassian products, including Jira Service Management, Confluence, and Jira.
  • Strong communication skills.
  • Customer-oriented approach and composed demeanor.
  • Possession of a driving license.
  • Fluency in English, German, and French.
  • 3-5 years of work in a similar position.
  • Including 0-3 years Retail/Luxury industry.
Benefits

We offer a competitive salary of around CHF 60,000 - CHF 80,000 per year, depending on your level of experience. Additionally, you can expect:

  • A starting date: ASAP or depending on your availabilities.
  • Remote work options: 2 days/week.
  • A dynamic and collaborative work environment.
About Us

Enova Consulting is a leading provider of IT services based in Geneva and Zurich. We specialize in delivering high-quality solutions to meet our clients' highest technical objectives. Our strength lies in taking into consideration the ambitions and career development of our consultants.

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