Platform Administrator
vor 3 Wochen
Company 81 - Manulife Data Services Inc. is seeking a highly skilled Platform Administrator to join our team. This role will be responsible for maintaining, updating, and ensuring the smooth operation of our data platforms and systems.
Key Responsibilities:
- Participate in platform upgrades and patching, maintain and update documentation on processes, policies, application configuration, and related materials for users as database applications are developed or as needed.
- Provide User Support Services, including creating and tracking user requests in JIRA, updating existing JIRA tickets, keeping the JIRA Dashboard updated, and producing weekly status updates.
- Provide Consulting Services, including analyzing business enhancement requests and working with vendors on work estimates.
- Optimize processes and lead process improvement, including process automation and application enhancement, and provide Tier 2 support of platforms and processes, participate in and/or lead improvement projects, implementations, and upgrades to information delivery tools and analysis tools.
- Be available to work off-hours and extended shifts if required, provide On-Call support as part of the On-Call rotation within the Platform Support team.
- Proactive ownership of incidents-issues until resolution, logging and tracking identified system problems through resolution.
- Build effective working relationships with internal and external resources, technology vendors, and outsourcing service providers, and interface with IS groups, strategic vendor partners, and other Business Units, peers, IS Managers, Directors, and AVPs.
Requirements:
- Bachelor's Degree in Computer Science, Information Technology, or related fields.
- At least two to three years of relevant experience in an IT role/operations.
- Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need).
- Shift Schedule (Rotating): Amenability to work on the assigned schedule (dependent on business need).
- Minimum Skills to Hire/Must Haves: Knowledge of Windows Outlook, MS Teams, and basic Microsoft Office tools.
- 4 or more years' progressive experience in a large, multinational organization, experience within financials, or insurance industry preferred.
- 4 or more years' specific hands-on experience in the administration.
- Experience or familiarity with at least one of the following is preferred: Informatica (PowerCenter, DIH, TDM), MicroStrategy, Business Objects & Crystal Reports, JIRA & Confluence, SharePoint Online, Hanzo, Alfresco.
About Company 81 - Manulife Data Services Inc.
Company 81 - Manulife Data Services Inc. is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer
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