ServiceNow Implementation Specialist

vor 1 Monat

Lausanne, Waadt, Schweiz Itecor Vollzeit

About the Role:

We are seeking a highly skilled ServiceNow Consultant to join our Governance and Service Management Team in Lausanne. As a ServiceNow Consultant, you will be responsible for leading scoping, design, development, and implementation activities across client projects to deliver world-class ServiceNow-based solutions.

Your Key Responsibilities:

  • Lead and deliver requirements, scoping, and design workshops, ensuring requirements are well documented.
  • Provide expert-level support and technical mentoring to the implementation team.
  • Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints.
  • Recognize and develop opportunities to leverage ServiceNow as a platform.
  • Maintain focus on client satisfaction and expectation.
  • Participate in workshops with customers to understand customer gaps and establish future solutions.
  • Design and deliver ServiceNow solutions with a technical architecture designed for long-term success using ServiceNow technical standards and leading practices.
  • Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing-related work products; lead test remediation cycles.
  • Act as the ServiceNow subject matter expert.

Your Skills and Qualifications:

  • More than 5 years of experience in the IT industry.
  • Proven experience in consulting/professional services and technical delivery.
  • A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget.
  • Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS, and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets, and UI Pages.
  • Deep understanding of the key technologies relevant to the ServiceNow integration solutions, including Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
  • Certified in ITIL Foundation (v3 or v4).
  • Certified ServiceNow System Administrator (CSA).
  • Certified Implementation Specialist ITSM (CIS-ITSM), Service Mapping (CIS-SM), Discovery (CIS-Discovery), and Event Management (CIS-EM) is a plus.
  • Excellent written and verbal skills in French and English. German is a plus.

About Itecor:

Itecor is an international boutique IT consulting company headquartered in Switzerland. Our experts all rise to the challenge of working on digital projects for our prestigious clients from various fields, including technology, banking, and finance, consumer goods, the public sector, and education. Thanks to our communities of practice, we provide them with the support they need to become the best in their field. Close to our clients, delivering high-value services, embodying applied innovation, and empowering people: this is the core of who we are. If it is important to you to work in a place with strong values of respect, quality, and service with a human-centric approach and social responsibility, we would love to hear from you.

We are a multinational and diverse company with offices in Switzerland, France, Macedonia, Mexico, and Spain. We benefit from our knowledge management with a wide range of expertise and guidance. We grow both personally and professionally. We enjoy a friendly and supportive work environment with regular fun, internal team events. Dare to be yourself, show personal commitment and responsibility, get mutual respect, openness, and lifelong memories.

We look forward to your application.

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